Buyer Policy
Effective Date: November 2025
Our Buyer Policy defines your rights, obligations, and expectations when purchasing products from GARAGEEST.2016 LLC.
By placing an order, you agree to these terms.
1. Ordering Process
  • Orders can be placed online via garage-home.com or through our customer service channels.
  • Once submitted, you will receive an email confirmation.
  • Orders are processed only after payment is received or confirmed.
  • Any customization requests must be made prior to production.
2. Pricing & Payment
  • All prices are listed in the store’s operating currency and include applicable taxes (if any).
  • Payment methods include secure online systems via bank card or transfer.
  • GARAGEEST.2016 LLC reserves the right to update pricing or promotions without prior notice.
Orders can be canceled within 24 hours after confirmation without penalty.
If production has started, cancellation fees up to 15% of the order total may apply.
3. Returns & Refunds
Due to the physical size and custom nature of our furniture, we accept returns only in the following cases:
  • Manufacturing defects;
  • Incorrect item delivered;
  • Severe shipping damage confirmed by the carrier.
Claims must be filed within 7 calendar days after receiving the goods, with photo and order documentation.
Refunds, when approved, are processed within 10–15 business days via the same payment method used during purchase.
4. Product Descriptions & Accuracy
We strive to ensure that product images, materials, and dimensions displayed on our website reflect real conditions.
However, due to differences in screen calibration, photography lighting, and natural material variations, minor discrepancies in color or texture may occur. Such variations are not considered defects.
5. Customer Responsibility
  • Provide accurate shipping and contact information.
  • Ensure accessibility of your premises for large furniture deliveries (door width, elevator access, etc.).
  • Inspect items upon delivery and report visible issues immediately.
  • Comply with care and maintenance instructions to preserve product quality.
6. Legal Disclaimer
GARAGEEST.2016 LLC is not liable for delays or damages caused by third-party transport companies, unforeseen events, or incorrect delivery information provided by the buyer.
All transactions are governed by applicable Russian and international commercial law, depending on the buyer’s location.
7. Contact Information
For questions, delivery requests, returns, or partnership inquiries, please contact us:
📧 info@garageest2016.com